Code of Conduct

A company's reputation depends on its people and ING Canada owes the excellent reputation it enjoys today to all of its employees, past and present.

In 1998, we introduced an ING Canada Code of Conduct which elaborated on our commitment to maintain the highest standards of business ethics. Since then, our business has grown considerably and we now operate in the context of an increasingly global financial services market. As a consequence, the legal, regulatory and compliance responsibilities of our people and our operations are greater and more complex. It is therefore important that we continue to emphasize our commitment to the principles of integrity, professionalism and respect for the law that ING has always stood for.

ING Canada upholds the highest standards of business ethics and the basic assumptions set out in our Code of Conduct are the foundation of all behaviour within our organization. Knowing the Code of Conduct is part of everyone's job responsibility at ING Canada.

Our Code of Conduct is the foundation of all policies, guidelines and programs within ING Canada, and its underlying principles must never be violated. The key elements of the Code of Conduct are to:

I. Comply with applicable legislation, regulations, and business ethics precepts;

II. Treat confidential information with appropriate care; and

III. Report violations or suspected violations appropriately.